What should you do if a label on the cup or order ticket mismatches the order details?

• A. Ignore the mismatch if the drink looks correct.
• B. Proceed with the order and fix later.
• C. Re-label the cup to match your memory.
• D. Flag the discrepancy, confirm with the customer, and correct the order before serving.

Answer: (D)

When a label doesn’t match the order, the priority is accuracy and customer safety. Pause the process, flag the discrepancy to the team, and verify with the customer what they actually ordered. Double-check the details on the order ticket or screen (drink type, size, any modifications, and temperature) and make the necessary corrections to both the cup label and the order. Only serve once the label and the order match. If needed, involve a supervisor to confirm and document the change. This approach prevents giving the wrong drink, avoids allergen or customization errors, and maintains trust with the customer. Ignoring the mismatch, rushing to proceed, or relabeling from memory can lead to mistakes and dissatisfaction, while taking the time to verify and correct ensures the right drink goes to the right person.