If you are uncertain about a base ingredient or substitution for a secret menu modification, what should you do?

• A. Randomly select another base.
• B. Confirm with the customer or supervisor and choose a safe closest match based on base drink and modifications.
• C. Tell the customer you cannot do it.
• D. Replace with a different drink.

Answer: (B)

When you’re unsure about a base ingredient or substitution for a secret menu modification, the safe approach is to verify first. Confirm with the customer or a supervisor and then choose a safe closest match based on the base drink and the requested modifications. This keeps the customer’s intent intact while protecting safety (allergens, flavor compatibility) and consistency with what the shop can reliably make. It also prevents guessing that could lead to an undesirable or unsafe result, and it preserves service quality—instead of turning down the request or replacing the drink entirely, you offer a thoughtful, workable alternative.